After-sale service
Service hotline：（+86）0512-66282832
Professional, efficient and customer-oriented
Our company has established a perfect marketing and service network, with a number of senior technical staff many of which have years of service experience at home and abroad. Our concept is profession-oriented, with sincere service, wisdom and insight, planning for future together with customers
Professional quality, sincere service
We take "customer satisfaction" as the goal, with "first-class equipment, first-class products, first-class service" to create an excellent brand in China's knitting industry. We pay more attention to the "pre-sale" quality inspection
Simplify the process, sincere service
Customer service process: simplified after-sales service reporting process, customers can communicate with anyone (customer service/sales/other company personnel) , we provide a positive response 24 hours during 7 days.
Internal quality control process
1. Order generation and filing 2. Inquiry of quality inspection records of flat knitting machine3.machine delivery standard packing 4. Delivery 5. Installation and adjustment personnel selection and time determination 6. On-site monitoring 7. On-site guidance and training 8. Cleaning installation and maintenance site 9. Customers confirm the service effect and issue service opinions 10. Input after-sales service files 11. Call back to customers